Last updated: 1 June 2026

This Privacy Policy explains how PayPinnacle Group ("we", "us", or "our") collects, uses, and protects personal data when you visit paypinnaclegroup.com (the "Website") or engage with our consulting and advisory services. We are committed to handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are (Data Controller)

The data controller responsible for your personal data is PAYPINNACLE LIMITED, registered in the UK under company number 15228679, registered office 14 Netherton Road, Manchester, M14 7FN, England. For any privacy matter, contact us at support@paypinnaclegroup.com.

2. What Data We Collect

We collect the following categories of personal data:

• Information you give us — such as your name, email address, telephone number, company, postal address, and the content of any message you submit through our contact, support, or partner forms or by email.
• Information collected automatically — such as your IP address, browser type, device information, pages visited, and referring URLs, gathered through cookies and similar technologies.
• Business engagement data — information exchanged during the provision of our Services to a client, including contact details and project-related correspondence.

We do not intentionally collect special category data through the Website. Please do not submit sensitive personal data via our forms.

3. How and Why We Use Your Data

We process personal data on the following legal bases under the UK GDPR:

Purpose	Legal basis
Responding to enquiries and providing requested information	Legitimate interests / steps prior to entering a contract
Providing and administering our Services	Performance of a contract
Managing partner and vendor relationships	Legitimate interests
Operating, securing, and improving the Website	Legitimate interests
Sending business updates or marketing (where applicable)	Consent or legitimate interests
Complying with legal, regulatory, and accounting obligations	Legal obligation

4. Cookies

The Website uses cookies and similar technologies to function correctly, remember preferences, and understand how the Website is used. Some features (such as reCAPTCHA and the live chat widget) rely on third-party cookies. You can control or disable cookies through your browser settings; disabling some cookies may affect Website functionality.

5. Sharing Your Data

We do not sell your personal data. We may share it with:

• Service providers and processors who support our operations — for example website hosting, email, CRM, analytics, live chat, and security providers — acting on our instructions under appropriate data processing terms;
• Professional advisers such as lawyers, accountants, and auditors;
• Authorities or regulators where required by law, or to establish, exercise, or defend legal claims;
• A successor entity in connection with a merger, acquisition, or reorganisation of our business.

6. International Transfers

Where personal data is transferred outside the UK, we ensure an appropriate safeguard is in place — such as an adequacy decision, the UK International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses.

7. Data Retention

We keep personal data only for as long as necessary for the purposes set out above, including to satisfy legal, accounting, or reporting requirements. Enquiry data is generally retained for 24 months after last contact; client engagement records are retained for the period required by applicable law (typically up to 6 years). When data is no longer needed, it is securely deleted or anonymised.

8. Your Rights

Under the UK GDPR, you have the right to: access your personal data; request correction of inaccurate data; request erasure; restrict or object to processing; data portability; and, where processing is based on consent, withdraw that consent at any time. To exercise any right, contact us at support@paypinnaclegroup.com. We will respond within one month.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

9. Data Security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security.

10. Children

The Website and Services are intended for businesses and individuals aged 18 or over. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always posted on this page with the "Last updated" date.

12. Contact

For any questions about this Privacy Policy or how we handle your data, contact support@paypinnaclegroup.com or write to 14 Netherton Road, Manchester, M14 7FN, England.